Get it fixed

What happens next

This is what happens after you press the button.

1. 1

   A few questions

   The Concierge asks about gas safety, the problem and the boiler, and reads any error code from a photo.

2. 2

   You check what we'll send

   See exactly what the engineer will see before it goes.

3. 3

   A verified engineer accepts

   You see who's coming and watch them arrive.

4. 4

   A face check and your code

   At the door, before anything starts.

5. 5

   Fixed, paid, recorded

   Approve anything extra, pay by card, keep the record.