Every engineer passes all of these before CallOut offers them a single job.
1
Phone number
Verified with a one-time code, so every call and message is tied to a real, reachable person.
2
Identity
Photo ID and a live selfie, matched by an identity provider. No ID, no account.
3
Proof of address
Their address is matched against UK records. If it can't be, they send a document and a person checks it.
4
Their face, enrolled
A live face check at sign-up, matched to the verified ID. This is the face checked at every door.
5
Gas Safe registration
For gas work: the card is scanned and checked against the Gas Safe Register, including what they're qualified to work on.
6
Every qualification
ACS certificates, electrical cards, plumbing qualifications and more. Each one is checked with whoever issued it, sometimes by phone.
7
Public liability insurance
The policy is confirmed with the insurer directly, by call or email, not just a photo of a certificate.
8
Work history
Where they've worked, checked against payroll records or backed up with a payslip or contract.
9
Their business
The trading name and business details they work under.
10
An interview
A ten-minute interview on camera. A person at CallOut watches it and decides. AI never approves an engineer.
11
A practice job
A full pretend job that teaches every safety step and feature before their first real one.
Every check, as the engineer does it
Four stages, all in the app, before anyone reaches your door.
1
Scan your cards
Gas Safe, ACS, ECS or WaterSafe: point the camera, and each one is read and checked with whoever issued it.
2
Insurance, confirmed
Photograph the schedule. CallOut confirms the cover with the insurer itself.
3
Prove it's you
Photo ID and a live selfie, verified by Didit, then your address matched to UK records.
4
Set up the door check
The face that will be checked at every door, enrolled once. Then a short interview, and a person approves you.
Every check has evidence
The insurer's confirmation, the register page, the certifier's answer: CallOut keeps the evidence behind every check, and a person reviews anything unclear.
operations.calloutlabs.co.uk
No address match? A person checks
Most addresses match UK records in seconds. If one can't be, the engineer sends a bill or statement and a person at CallOut checks it.
A person decides
Every engineer has a ten-minute interview on camera. A person at CallOut watches it, with the evidence from every check beside it, and decides.
operations.calloutlabs.co.uk
And at every single job
The face enrolled at sign-up is the face checked live at every door, and your code starts the job. A lent account or a swapped engineer simply can't get in.
